Cim50 Support Levels

To reflect customer requirements and to help ensure that our Cim50 users gain the most from their software, Red Business Systems offer three levels of support:

SILVER SUPPORT

This includes first class telephone and remote access support from Cim50 Manufacturing experts. We have added Gold Support and Platinum to reflect the opportunities provided by technology and at the request of customers.

GOLD SUPPORT

Allows us to use TeamViewer to provide on-demand training sessions to existing and new users. TeamViewer is an excellent tool for short training sessions to further the understanding of existing users, help new users with the system, create report amendments or remotely install upgrades.

PLATINUM SUPPORT

Helps ensure you gain the most from your software. Receive all the benefits of Silver and Gold Support plus one day of on-site Professional Services. To be used for on-site staff training, report writing or the installation of the regular updates.

Cim50 Manufacturing Support Silver Gold Platinum
Unlimited telephone support to accredited support technicians ✓ ✓ ✓
Unlimited remote access support using TeamViewer ✓ ✓ ✓
Email support to support@redbusinesssystems.com ✓ ✓ ✓
Access to Red Business Systems online help files ✓ ✓ ✓
Cim50 Manufacturing software updates ✓ ✓ ✓
Additional Services
Remote training sessions using TeamViewer; uses include:
– Remote staff training * ✓ ✓
– Report writing * ✓ ✓
– Remote installation of upgrades * * ✓
On-site professional services days; uses include:
– On-site training * * ✓
– Installing upgrades * * ✓

* Chargeable at £75.00 per hour or £550.00 per day

Want to find out more about Cim50 Manufacturing, and how it can help your business?

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Contact the team at Red Business Systems to discuss your IT support needs