CIM50 Support Levels

To reflect customer requirements and to help ensure that our CIM50 users gain the most from their software, Red Business Systems offer three levels of support:
CIM50 Manufacturing Support Silver Gold Platinum
Unlimited telephone support to accredited support technicians
Unlimited remote access support using TeamViewer
Email support to
Access to Red Business Systems online help files
Cim50 Manufacturing software updates
Additional Services
Remote training sessions using TeamViewer; uses include:
– Remote staff training *
– Report writing *
– Remote installation of upgrades * *
On-site professional services days; uses include:
– On-site training * *
– Installing upgrades * *

* Chargeable at £75.00 per hour or £550.00 per day

This a sample Support Contract, that can be modified to suit individual company’s requirements. Please call 01242 516 885 or email to see how Red Business Systems can help ensure you gain the most from your software.

Want to find out more about CIM50 Manufacturing, and how it can help your business?

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Contact the team at Red Business Systems to discuss your IT support needs