Privacy and Cookies Policy

Personal data must be processed for specified lawful purposes
We lawfully collect data taken from an enquiry such as your telephone call to us, your email to us, or your enquiry or request to be added to our marketing list submitted online through our website and process it in direct line with our Business model. In providing Quotations, Selling our Services and future E-Marketing. It maybe passed to our Suppliers when appropriate (such as Sage UK Limited when you are purchasing a Sage software package) and Professional Services for Technical and Sales advice, or to Financial Houses for Credit Checking.

Personal data must be adequate, relevant and not excessive
We collect the minimum amount of information that we need to carry out our Business. This would be Names, Phone Numbers, Email Addresses, Job Roles, Website address, Business Sector and where applicable existing Software and related Hardware Products needed to provide Services we provided.

Personal data must be accurate and up to date
We aim to hold the most factually and up to date data, based on information given to us initially or by further communications and research. Individuals can easily rectify this via phone calls or email.

Personal data must not be kept for any longer than is necessary
The data we collect will not necessary be time limited, it can be used on going for customers whose details will be kept for Accounts processing. Both Prospects and Customers details will be used for e-marketing relevant Products and services. Should the business no longer feel those details are relevant to the purpose they will be amended/deleted accordingly. Individuals may opt out of our email marketing list at any time using the link at the bottom of marketing emails. Active support users who unsubscribe from marketing emails will still receive important case emails directly in relation to support calls you have personally logged with us.

Personal data must be processed in accordance with the rights of individuals
As the Data Owners we are fully aware of our responsibilities under the Data Protection Act and GDPR legislation and are registered accordingly with the ICO and follow their procedures and protocol. ICO Registration Number: ZA340844

Personal data must be kept secure
We hold your personal data securely within our CRM system on our own internal servers in-house, which are protected by industry standard security measures; Our physical office location implement the latest hardware firewall technology, we use secure SSL (https protocol) to transmit your data over our internal networks to prevent eavesdropping, our systems are locked down and require two sets of valid credentials for access and data hard drives and internal backups are encrypted.

Personal data must not be transferred outside the European Economic Area without adequate protection
The data we hold is kept in the UK and Ireland only. Should the case arise that your information needs to be transferred outside of the EEA for a specific enquiry you have made with us we will make you aware of this beforehand.

As such your information is behind your own internal security such as username and password access to Sage, usernames and passwords to the server or your computers and protected by internal firewalls. Your hardware / network support team would be able to elaborate on your internal procedures for you.

For Red Business Systems supported clients, in the event that we need to take a copy of your data away to investigate a support issue, we will specifically ask for your permission to do so on a case by case basis. The data will transferred using only secure channels. We would delete your data entirely from our systems or online data transfer service as soon as we’re finished with the support enquiry that required us to take the data. On some of these occasions it may be necessary to send your data to Sage UK Limited for Sage systems or our other software suppliers for users of other software packages. Again, we will specifically ask for your permission to do this, and our suppliers would also delete your data as soon as the individual support case had been resolved for you.