Red Business Systems, a leading provider of software solutions for businesses, is seeking a highly motivated and skilled individual to join our team as a Sage Accounts and Cim50 Support Technician.

This role involves providing exceptional software support and assisting consultancy and sales activities as required. If you have a passion for helping customers optimise their software usage and possess expertise in Sage 50, Cim50 Manufacturing, or Sage 200, we encourage you to apply!

Key responsibilities:

1. Software Support:

  • Act as the primary point of contact for customers, resolving queries and technical issues related to Sage 50, Cim50 Manufacturing.
  • Provide timely and effective solutions to ensure customer satisfaction and smooth software operations.


2. Assist Consultancy and Sales:

  • Collaborate with the consultancy and sales teams to deliver valuable insights and assistance based on your software expertise.
  • Support the sales cycle by participating in software demonstrations and engaging with potential clients.


3. Technical Skills:

  • Utilise your proficiency in Crystal Reports, SQL, and IT network skills to enhance the software support process, add value and troubleshoot complex issues.


4. Support Desk Management:

  • Manage the support desk, ensuring a streamlined and efficient support process for all customer inquiries.
  • Proactively follow up with clients to ensure they gain the most from their software investment.
  • Manage the installation of updates and upgrades.
  • Perform data maintenance routines and support customer backups.


5. Implementation Support:

  • Assist the implementation consultant on projects, offering your knowledge to ensure successful software deployments.
  • Collaborate with the team to execute software installations, configurations, and data migration.

Skills & experience:

  • Proven track record in providing exceptional support for Sage 50, Cim50 Manufacturing, or Sage 200 software.
  • Solid understanding of Crystal Reports, SQL, and IT network skills will be advantageous.
  • Previous experience in a software support or consultancy will be a plus.
  • Excellent problem-solving skills and the ability to think analytically to address complex software issues.
  • Strong communication and interpersonal skills to effectively interact with customers and internal teams.
  • Detail-oriented with a commitment to delivering high-quality solutions.


  • Competitive salary and performance-based incentives.
  • Opportunities for professional growth and development through continuous learning initiatives.
  • A supportive and collaborative work environment that values employee contributions.

Additional information:

  • This is a home-based role, offering the flexibility to work remotely. The ability to work unsupervised and manage your own workload efficiently is essential to excel in this position.
  • The role may require occasional travel to customer sites as necessary to provide on-site support and consultancy services.
  • Working hours for this position are from 8:30 AM to 5:00 PM. However, flexibility to work outside of these hours is a prerequisite, ensuring timely support to customers across different time zones and meeting project deadlines.

If you are looking for an exciting opportunity to utilise your expertise in Sage accounts and Cim50 support and contribute to the success of our customers, we invite you to join the Red Business Systems team. Apply now and be part of a dynamic company that is dedicated to delivering exceptional software solutions!

How to apply:

To apply for the position of Sage Accounts and Cim50 Support Technician or to obtain further information about the role, please contact Phil Stephens, Director of Red Business Systems, via email at Be sure to include your resume and a cover letter detailing your relevant experience and skills. We look forward to hearing from you and potentially welcoming you to our dedicated team!