Red Business Systems, a leading provider of software solutions for businesses, is seeking a highly motivated and skilled individual to join our team as a Sage Accounts and Cim50 Support Technician.
This role involves providing exceptional software support and assisting consultancy and sales activities as required. If you have a passion for helping customers optimise their software usage and possess expertise in Sage 50, Cim50 Manufacturing, or Sage 200, we encourage you to apply!
Key responsibilities:
1. Software Support:
- Act as the primary point of contact for customers, resolving queries and technical issues related to Sage 50, Cim50 Manufacturing.
- Provide timely and effective solutions to ensure customer satisfaction and smooth software operations.
2. Assist Consultancy and Sales:
- Collaborate with the consultancy and sales teams to deliver valuable insights and assistance based on your software expertise.
- Support the sales cycle by participating in software demonstrations and engaging with potential clients.
3. Technical Skills:
- Utilise your proficiency in Crystal Reports, SQL, and IT network skills to enhance the software support process, add value and troubleshoot complex issues.
4. Support Desk Management:
- Manage the support desk, ensuring a streamlined and efficient support process for all customer inquiries.
- Proactively follow up with clients to ensure they gain the most from their software investment.
- Manage the installation of updates and upgrades.
- Perform data maintenance routines and support customer backups.
5. Implementation Support:
- Assist the implementation consultant on projects, offering your knowledge to ensure successful software deployments.
- Collaborate with the team to execute software installations, configurations, and data migration.
Skills & experience:
- Proven track record in providing exceptional support for Sage 50, Cim50 Manufacturing, or Sage 200 software.
- Solid understanding of Crystal Reports, SQL, and IT network skills will be advantageous.
- Previous experience in a software support or consultancy will be a plus.
- Excellent problem-solving skills and the ability to think analytically to address complex software issues.
- Strong communication and interpersonal skills to effectively interact with customers and internal teams.
- Detail-oriented with a commitment to delivering high-quality solutions.
Benefits:
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and development through continuous learning initiatives.
- A supportive and collaborative work environment that values employee contributions.
Additional information:
- This is a home-based role, offering the flexibility to work remotely. The ability to work unsupervised and manage your own workload efficiently is essential to excel in this position.
- The role may require occasional travel to customer sites as necessary to provide on-site support and consultancy services.
- Working hours for this position are from 8:30 AM to 5:00 PM. However, flexibility to work outside of these hours is a prerequisite, ensuring timely support to customers across different time zones and meeting project deadlines.