Sage 50cloud Support Levels

To reflect customer requirements and to help ensure that our Sage 50cloud users gain the most from their software, Red Business Systems offer three levels of support:

SILVER SUPPORT

This includes first class telephone and remote access support from Sage 50cloud experts. We have added Gold Support and Platinum to reflect the opportunities provided by technology and at the request of customers.

GOLD SUPPORT

Allows us to use TeamViewer to provide on-demand training sessions to existing and new users. TeamViewer is an excellent tool for short training sessions to further the understanding of existing users, help new users with the system, create report amendments or remotely install upgrades.

PLATINUM SUPPORT

Helps ensure you gain the most from your software. Receive all the benefits of Silver and Gold Support plus one day of on-site Professional Services. To be used for on-site staff training, report writing or the installation of the regular updates.

Sage 50cloud Support Silver Gold Platinum
Unlimited telephone support to accredited support technicians ✓ ✓ ✓
Unlimited remote access support using TeamViewer ✓ ✓ ✓
Email support to support@redbusinesssystems.com ✓ ✓ ✓
Access to Red Business Systems online help files ✓ ✓ ✓
Additional Services
Remote training sessions using TeamViewer; uses include:
– Remote staff training * ✓ ✓
– Report writing * ✓ ✓
– Remote installation of Sage upgrades # * * ✓
On-site professional services days; uses include:
– On-site training * * ✓
– Installing Sage upgrades * * ✓
Sage data repair, if required – cost usually approximately £195.00 * * *

* Chargeable at £75.00 per hour or £550.00 per day

# Software may be at additional cost

This a sample Support Contract, that can be modified to suit individual company’s requirements. Please call 01242 516 885 or email support@redbusinesssystems.com to see how Red Business Systems can help ensure you gain the most from your software.

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Contact the team at Red Business Systems to discuss your IT support needs